Cancellation and Refund Policy
Understanding our policies for spiritual and religious services
At Ritually.com, we understand that plans can change. However, due to the nature of spiritual and religious services, we follow a strict cancellation and refund policy:
1. Puja and Temple Offerings
Sacred Services Policy
All Puja and Daan services are considered sacred and once performed, are non-cancellable and non-refundable under any circumstances. These offerings are made in your name at partner temples and cannot be reversed.
2. Pandit Bookings
Booking Modification Policy
Pandit bookings, once confirmed, cannot be cancelled for a full refund. However, if you need to change the date or time, we will do our best to reschedule the service, subject to availability and at our discretion. Rescheduling requests must be made at least 48 hours in advance.
Rescheduling Requirements
Minimum Notice: 48 hours before scheduled service
Availability: Subject to Pandit availability
Discretion: Final approval at Ritually's discretion
3. Failed Service Delivery
Refund Eligibility Criteria
In rare cases where a service is not performed due to an error on our part or our partner's, and no alternative arrangement is made, you may be eligible for a full or partial refund. Each such case will be reviewed individually and must be reported within 72 hours of the expected delivery date.
Reporting Timeline
Report Within: 72 hours of expected service date
Review Process: Individual case evaluation
Refund Type: Full or partial based on circumstances
4. Technical Payment Failures
Payment Issue Resolution
If a payment fails due to a technical error and funds are deducted, please contact us at support@ritually.com with the transaction details. We will work with the payment gateway to ensure the amount is either processed or refunded promptly.
Quick Resolution Process
Our team works diligently to resolve payment issues within 24-48 hours of receiving your complaint with proper transaction documentation.
Need Assistance?
For any cancellation or refund queries, contact our support team
Email: support@ritually.com
Phone: +91 96437 26840
Include: Transaction details and booking reference